answers to frequently asked question

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  • Q: I received a shipping notification but there hasn't been any movement in tracking.  Does this mean my order is lost or hasn't been shipped yet?

  • A: Due to the shipping service we use, please allow 3-4 business days for your package to show up on tracking.  The packages are mailed from our location to a central shipping service where they are then entered into the USPS tracking system.

  • ​Q: When will my order be shipped?
    • A: We ship once a week.  Usually on Monday or Tuesday.  So orders are normally shipped within one week of the order date.

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